Which products are available for purchase on HELMORT.com?
HELMORT.com offers a variety of creative products, including paintings, prints, NFTs, fashion, décor, luxury, and ready-to-wear. You can browse from our partner stores or explore our limited-edition collections. Custom-made and personalized items are also available.
Each product is labeled with the availability of Limited Edition, Open Edition, or Special Edition.
• Limited Edition products have a maximum of 3 copies available for sale.
• Open Edition products have an indefinite number of editions available for sale.
• Special Edition products have only one unique product available for sale.
Customized Order Art is produced upon request and is always a single, limited edition with no copies. We will not resell the idea or design to anyone. Upon placement of your order, HEL MORT® Client Services will contact you to confirm the details and process your payment.
What if a product is not available?
If an item or size you have selected is not available for purchase on HELMORT.com or one of its partner stores, you can locate it at the nearest HEL MORT® extra partner store using the Find in Store feature on the specific page. If you need additional assistance, please Contact Us.
Does HEL MORT® provide online sales?
HEL MORT® offers sales online through partner stores. Sale items are exclusively available at HEL MORT® shop locations. To find your nearest shop, please visit our Store Locator. HEL MORT® don’t offers direct sales only for customizable products.
Does HEL MORT® go on sale?
HEL MORT® does not participate in sales events such as Black Friday or private sales on HELMORT.COM. If you notice HEL MORT® items being sold at reduced, sale, or clearance prices that are not from an official HEL MORT® partner shop, the items are likely counterfeit or the artwork has been stolen or duplicated online and sold illegally, breaching HEL MORT®’s copyright.
Where are HEL MORT® products manufactured?
HEL MORT® products are crafted with the highest quality materials, design, and workmanship. Most HEL MORT® main products are designed in Italy and made in Germany, with exceptions including prints from partner stores, which are mainly manufactured in the USA, France, Australia, Spain, and the UK; wearable products from Canada; and decor products from the EU and USA.
In line with our goal of responsible purchasing, we are constantly seeking more sustainable materials and production practices to create items with a lower environmental impact while maintaining our commitment to excellent craftsmanship and quality. Visit the HEL MORT® Sustainability page to learn more about how we manage sustainability in our business.
What are Customized Order Art items?
Customized Order Art items are created only upon request. Each piece is made to order and is always a singular, limited edition with no duplicates. We will not sell the concept or design to anyone else. After you place your purchase, HEL MORT® Client Services will contact you to confirm the details and process your payment. Your item will then be designed exclusively for you.
Only paintings and prints are made to order.
Please note that once a Made to Order item has been submitted successfully, it cannot be cancelled, amended, or returned for a refund. These items are considered final sale.
How can I confirm the authenticity of an artwork I have?
Does HEL MORT® guarantee the authenticity of all products sold on HELMORT.com?
HEL MORT® artworks are crafted with the finest materials, designs, and craftsmanship. Our logo is a fundamental part of the HEL MORT® brand. It is a symbol of our growth, a symbol that grows stronger with each passing day, and a true mission that has enabled HEL MORT® to become one of the world’s most desirable brands. With any limited edition original artwork sold, we typically include a certificate of authenticity, a handwritten signature on the back by our CEO and main artist Hel Mort, and, for items sold outside the EU, a BENI CULTURALI certificate to prove the authenticity of an art piece previously designed in Italy.
The HEL MORT® logo is always visible on the front of our prints, paintings, and original creations.
We guarantee the authenticity of all products purchased on HELMORT.com and in HEL MORT® partner stores.
Counterfeit HEL MORT® products are imitations or reproductions of original HEL MORT® products that are intended to deceive consumers. These products may be of poor quality and lack the nuances and craftsmanship that distinguish authentic HEL MORT® goods.
If you would like to report counterfeit products or suspect websites, please send an email to [email protected], providing as much descriptive information as possible about the products or website.
What are the steps that HEL MORT® has taken to promote sustainability and responsible shopping?
HEL MORT® is committed to promoting sustainability and caring for people and the environment. We continuously seek out sustainable materials and production methods to minimize our environmental impact and develop innovative solutions. We are dedicated to supporting those who assist us in achieving these goals.
We have already begun our path to sustainability by using organic textiles and repurposed resources. We do not use wood crates for our shipments, instead we use strong cardboard with minimal plastic. HEL MORT® production in Germany has achieved carbon neutrality, and we are dedicated to upholding this commitment as part of our Culture of Purpose.
Learn more about HEL MORT®’s commitment to sustainability and how we maintain it throughout our organization by visiting our Sustainability page.
Is it possible to apply the HEL MORT® Certificate of Authenticity to a previously purchased product?
Can I request a new certificate if I have lost the original?
HEL MORT® is always available to assist our old and new customers in authenticating their artwork. Simply send us an email at [email protected] with a photo of your artwork and we will provide you with a Certificate of Authenticity via email or shipment for a small fee. We will also keep a record of your artwork for future reference.