Shipping & Delivery
What shipping options are available and what are the associated fees?
For items purchased from our partner website stores, please follow their instructions for shipping. If you decide to order a Customized Order Art directly from HEL MORT®, the shipping will originate from Italy and follow Italian shipping regulations. All orders are processed Monday through Friday, excluding Italian holidays (January 1 and 6, Easter Monday, April 25, May 1, June 2, August 15, November 1, December 8, 25 and 26).
The estimated delivery time begins when your order is shipped, not when it is placed.
The shipping service and fee may vary depending on the shipping service selected during the order. This may vary in order to identify the fastest and most secure method of operation. Due to current Italian government regulations for the protection of artworks, it is common for Italian legislation regarding art exporting to slow shipping to countries outside the EU zone.
Once your order has been handed over to the courier, you will receive a shipping confirmation email with delivery information. HEL MORT® is not responsible for any unplanned delays that are beyond our control.
Deliveries are made Monday through Friday from 9 a.m. to 6 p.m. Saturday and Sunday deliveries are not possible. An adult signature will be required upon delivery.
How can I track the status of my order?
Once your item has been shipped, you will receive a confirmation email that includes a link to track your order through the carrier.
Is a signature required upon delivery of my order?
For security reasons, a signature from an adult is required upon delivery.
Can I change the shipping address for my order?
If you need to modify your shipping or delivery information after placing your order, please Contact Us as soon as possible. Once the order has been shipped, the shipping information, including the delivery address, cannot be modified.
Is it possible to ship to multiple addresses?
Currently, we can only ship to one address per order. To ship to multiple addresses, please place a separate order for each location.